Awarded TIME World's Top EdTech Rising Stars of 2025 Celebrating 10 YEARS of learning at Academy Xi Awarded TIME World's Top EdTech Rising Stars of 2025 Celebrating 10 YEARS of learning at Academy Xi

Academy Xi Webinars

What is Service Design? An Hour With the Experts

By Academy Xi

Join our speakers:

Harriet McDougall – Associate Director, MAKE Studios
Kasia Mierzejewska – Service Design Lead, MAKE Studios
Eric Lutley – Head of Partnerships, Academy Xi

In this video, you’ll learn:

What Service Design is, the tools used, and what outcomes you can expect from a piece of service design work.
What a day in the life of a Service Designer looks like
Tips from experienced practitioners for making things stick and affecting real change

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