Design
Service Design Courses
Service Design is in high demand across all industries in Australia. Stand out with the techniques and mindset to design end-to-end service experiences that delight customers, leave a positive lasting impression and strengthen a brand’s point of difference.
- Learn how to design seamless service experiences for customers
- Gain end-to-end Service Design skills across digital and offline touchpoints
- Master the latest techniques, tools and trends in Service Design
- Work in a rapidly growing field, with plenty of opportunities for growth
Explore our Service Design courses
- All
- Self paced
- Self-paced | 6 month access
- Up to twelve 1:1 mentor sessions
- Build your portfolio with a personal project
- Access Digital Skills Masterclass webinars
- Self-paced | 6 month access
- 6 months access, 30 hours of content
- Build your portfolio with a personal project
$122K
Average yearly salary of a Service Designer in Australia
1,400 +
Service Design jobs available in Australia right now
Top 15
Service Design is one of Australia’s top 15 emerging professions
mentors
Be mentored by passionate Design experts
Our Service Design mentors are hand-picked and have years of experience in the industry and online classroom. As you progress through your online course, receive tailored feedback and support to help you meet your career goals.
Berenice Chong
Senior Service designer, Pragma Partners
Tania Huynh
Senior Organisational Change Manager at Commonwealth Bank
FINANCING OPTIONS
Choose a payment option that's right for you
Academy Xi is dedicated to providing an accessible and affordable learning experience. With our variety of payment options – you can pick the one that best suits your financial needs.
Real people, real impact
Hear from some of our Service Design course graduates
Have questions? We’re here to listen.
- Get support finding the right course for you
- Talk through course financing options
- Preview our learning platform
…and any other concerns!
Some frequently asked questions
Service Design is the discipline of creating an optimal end-to-end service experience across all touchpoints, by ensuring customers are central to all processes.
Service Designers look holistically at a service experience, map out and orchestrate all aspects of it to deliver a fantastic experience:
- The “front stage”: the elements that a user interacts with, such as an app, a website, an email or a conversation with an employee.
- The “backstage”: the behind-the-scenes activities a user doesn’t see, such as systems, processes, staff training, etc.
In today’s saturated marketplace, providing an amazing customer experience is critical to building brand differentiation, loyalty, and long-term business value. Leading organisations, such as Apple, Google, Uber and Disney, have embedded Service Design into all their processes to design smooth and personalised experiences that people will remember and talk about.
If you want to upskill or land a job right away, studying Service Design online can quickly get you to where you want to be. At Academy Xi, we offer intensive online programs that equip you with the full spectrum of theoretical and practical skills required in a well-rounded Service Designer.
We offer different online course formats across design, tech and business that deliver a range of practical outcomes:
- Elevate courses expand your existing skill set and progress your career
- Foundations courses teach introductory skills and build a knowledge base
We offer self-paced, part-time and full-time options across a range of courses, so that you can choose a length and pace of study that suits your lifestyle. Course timelines for our Service Design courses are:
- Service Design Elevate: 6 months, self-paced
- Service Design Foundations: 6 months, self-paced
Yes! We’ve partnered with ZeeFi to offer you Study Now, Pay Later and Payment Assist. These are both interest-free payment plans that spread out your course cost, so we can support your financial needs while you focus on the important stuff. We also offer a 10% discount if you choose to pay for your course upfront and in full.
