BUSINESS
Customer Experience Training Courses
Customer Experience (CX) skills are in high demand, with brands looking to stand apart and create greater customer lifetime value (CLV) through exceptional experiences. Learn now to create a lasting impression with a strategy that focuses on the complete, end-to-end customer experience.
- Understand and articulate key CX principles and strategies
- Create and implement meaningful customer experiences
- Build a CX portfolio piece to demonstrate your practical skills to employers
- Work in a future-proof discipline with excellent job progression
Explore our Customer Experience courses
- All
- Self paced
- Part time
- Self-paced | 6 month access
- Up to twelve 1:1 mentor sessions
- Build your portfolio with a personal project
- Access Digital Skills Masterclass webinars
- Part-time | 12 weeks
$115K
Average yearly salary of a Customer Experience Lead in Australia
2,000 +
Customer Experience jobs available in Australia right now
87%
Business leaders that claim Customer Experience to be their top growth engine
mentors
Be mentored by passionate Business experts
Our Customer Experience mentors are hand-picked and have years of experience in the industry and online classroom. As you progress through your online course, receive tailored feedback and support to help you meet your career goals.
David Berigny
Service Design Lead at the Australian Department of Agriculture, Water and the Environment
FINANCING OPTIONS
Choose a payment option that's right for you
Academy Xi is dedicated to providing an accessible and affordable learning experience. With our variety of payment options – you can pick the one that best suits your financial needs.
Real people, real impact
Hear from some of our Customer Experience course graduates
Have questions? We’re here to listen.
- Get support finding the right course for you
- Talk through course financing options
- Preview our learning platform
…and any other concerns!
Some frequently asked questions
CX is the sum total of a customer’s interactions and perceptions of a brand’s products or services, dictating their holistic emotional response to it. This spans the lifetime of a relationship, encompassing all touchpoints and experiences.
Customer Experience has the potential to make or break a brand’s success. People qualified to apply data-driven insights and formulate CX strategies are a hot prospect for all those organisations seeking improved loyalty, a stronger brand and maximum revenue.
If you want to upskill or land a job right away, studying CX online can quickly get you to where you want to be. At Academy Xi, we offer intensive online programs that equip you with the full spectrum of theoretical and practical skills required in a well-rounded CX role.
We offer different online course formats across design, tech and business that deliver a range of practical outcomes. Elevate courses are designed to help you upskill and progress your career.
We offer self-paced, part-time and full-time options across a range of courses, so that you can choose a length and pace of study that suits your lifestyle. Our self-paced Customer Experience course means you will have 6 months to progress through course content at your own pace.
Yes! We’ve partnered with ZeeFi to offer you Study Now, Pay Later and Payment Assist. These are both interest-free payment plans that spread out your course cost, so we can support your financial needs while you focus on the important stuff. We also offer a 10% discount if you choose to pay for your course upfront and in full.
